Dear LIPA Colleagues,

Please follow the guidance below before raising any TEL Support queries:

Students

In the first instance please check the following web page guide to see if your query can be answered:

If after consulting this guide you still cannot resolve the issue please contact your course tutor in the first instance as this may be a matter already experienced by the other students in your class. If your tutor cannot resolve it locally they may in turn escalate matter to TEL Support.

Staff

New!!! Please provide your feedback on TEL Support (Staff only please)

For LIPA Staff , please consult the following web page guides to see if your query can be answered:

If after consulting these guides you still cannot resolve the issue please escalate it to TEL Support
( important: please use the email address: tel@groups.lipa.ac.uk (or alias 'TEL') and no other email address to do this in order that TEL Support can ensure visibility of requests to all best placed to help.)